Team development & training
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Team development & training

Are you ready to upskill your team?

Great organisations develop their people. Offering regular training will increase team retention, develop the abilities of your people and enhance your service to clients.

Our training courses are crafted to get results. We work with you to create programmes that will deliver on your objectives and create positive change in your business.

Our Courses

Recruitment skills

Inspiring career conversations

Managing performance

Managing absence

Equality, diversity and inclusion

Managing difficult conversations

Respect at work

WHAT CLIENTS SAY

  • “ Working with The Headspace Bureau has given us quick access to HR resource to improve employee experience. We have been able to implement the HR processes we needed with a highly experienced team which has allowed us to become more professional in managing our staff. Working with The Headspace Bureau has enabled us to achieve this without incurring the same level of cost as an in-house person. ”

    Nathan Bricknell - General Manager, ProGARM

  • “We engaged The Headspace Bureau as we needed to work with a team who could keep us within the law but be pragmatic to meet the needs of the team and organisation. Through this partnership we put in place processes and training, as well as receiving transactional help. It gave me comfort that we were compliant within the law. Becoming more professional in our HR offering to the team meant that we could be more competitive. Ultimately this enabled us to offer a higher quality service to clients and allowed us to grow. When we were ready, the Headspace Bureau supported us to find the right in-house HR person. Marie has been a great support. Being a CEO can be a lonely place and she provided a safe space to discuss ideas, not just regarding HR but on a wider platform due to her direct experience.”

    Helen Davey - CEO, Mind in Bradford

  • " We came to the team to support the development of our HR strategy. We were given a route map for our recruitment plans aligned to our business goals plus a practical refresh of our policies. Through our work together we have gained clarity on the direction of travel for our people. We benefitted from a team that brought expertise grounded in real-world application and found them easy to work with, practical and down to earth. "

    Gary Bryant - Managing Director, MSL

  • " Marie has provided training to BiteSize Learning clients on our behalf for over ten years. Her breadth of expertise has been invaluable, covering a large number of areas beyond HR. She is always enthusiastic and has curiosity to embrace new areas of work. She genuinely looks to help people solve problems in a pragmatic way. Marie is incredibly enjoyable to work with. She has a straightforward attitude, always looking for the best outcome for all. Marie adds significant value when working with any client across an extensive range of our courses. "

    Paul Hodder - Managing Director, BiteSize Learning

  • “ As a growing organisation, we were looking for someone lead our People Strategy. Using the Headspace Bureau worked out well, as we gained the added benefit of the teams’ knowledge of working across other business sectors. Marie and her team have helped us build on our company culture and personality, improve our processes and provide better, more consistent support and development programs for our colleagues. Marie has the experience and ability to move between top line strategy and the underlying detail effortlessly, with the right balance between authority and empathy. ”

    Paul Bean - Former MD, Sun Branding

Take your free HR Health Check today to see where you might need extra support, or book a discovery call with us today.

Recruitment Skills – Finding the right people to build your business

 

Finding the right people for your business can be a challenge. Do you and your team find it hard to pinpoint the right skills through your interview process? Are new recruits struggling to deliver in probation? Are great candidates accepting offers from other companies?

Our Recruitment Skills course shares the secret to successful hires.

 

What we cover:

  • The risks and costs of poor recruitment
  • Creating an effective selection processs
  • Enabling candidates to showcase their full potential
  • Great interview questions
  • How to delve deeper to get to know the ‘real’ candidate
  • Assessing candidates objectively

 

Duration: 2 hours (in-person or Zoom)

Delegates: 5 to 15

Managing performance

 

Getting the best out of your people is key to your success. From developing a high performance culture, to creating inspiring goals and holding people to account, this course will improve your ability to empower your team, tackle capability issues and learn how to tap into intrinsic motivation to enhance performance.

 

What we cover:

  • Getting beyond a tick box exercise
  • Driving a performance culture
  • Giving effective praise and honest, constructive feedback
  • Creating goals that inspire
  • Holding check ins and 1:1s with impact
  • Structuring dynamic annual review meetings
  • Devising practical development plans

 

Duration: Half day – 3 hours

Training method: Via Zoom or onsite as preferred

Delegates: 10 to 15

Managing Difficult Conversations

 

Difficult conversations are part and parcel of every business. Our ability to bravely say what needs to be said, in a way that encourages action and change but keeps people on board, is a skill that can be mastered.

This course gives you simple, practical tools that enable you to tackle those tough conversations, while building psychological safety in your team and empowering everyone to perform at their best.

 

What we cover:

  • How to prepare for a difficult conversation
  • Define the purpose and intention of the conversation
  • Apply a simple framework to your conversation
  • Recognise the emotional responses that might occur
  • Gain commitment to action and follow up

 

Duration: 2 hours

Training method: Via Zoom or onsite as preferred

Delegates: 10 to 15

Inspiring career conversations

 

Want to keep hold of your top talent? In a dynamic market, retaining and developing top talent is instrumental to ensuring your success.

Gain insight into how to inspire and motivate your team by creating clear line of sight between company and personal goals.

Explore the power of giving meaningful feedback and holding career conversations which ultimately drive the retention and engagement of their team.

 

What we cover:

  • Finding the hook
  • Understanding individual motivators and strengths
  • Holding the conversation
  • Providing constructive feedback
  • Creating an aligned career plan
  • Developing milestones
  • Turning plans into action

 

Duration: 2 hours

Delegates: 10 to 15

Managing absence

 

Employee absence can have a huge impact on your business. Dealing effectively and sensitively with short and long-term absence is essential to enabling team performance and wellbeing.

In this course, you will learn how to practically manage absence informally and formally, giving you the confidence to handle absence throughout your business.

 

What we cover:

  • Understand the factors impacting employee attendance
  • The business case for proactively managing absence
  • Fully utilise an informal approach to remedy attendance issues
  • Structure effective return to work conversations
  • Understand employer obligations when following a formal process
  • Maintain appropriate contact when team members are absent
  • Utilise a range of reasonable adjustments to support team members to return to work

 

Duration: 2 hours

Training method: Via Zoom or onsite as preferred

Delegates: 10 to 15

Respect at work

 

We should all feel safe and respected at work; but not everyone behaves well.

This behaviour is often unintentional, but the impact can be significant. In this course participants will be able to recognise the different between intention and impact. They will take away tools and techniques to put a stop to unwanted conduct and to model positive behaviour.

 

What we cover:

  • Understanding intention versus impact
  • Identifying our boundaries and those of others
  • Psychological safety
  • Aligning respectful behaviour to company values
  • Informal and formal action
  • Bystander intervention
  • Establishing empathy
  • Role-modelling positive behaviour

 

Duration: 2 hours

Delegates: 10 to 15

Equality, Diversity and Inclusion

 

From improved innovation through to increased financial results, the case for EDI is clear, yet creating a truly inclusive culture which enables a diverse team to thrive, is not easy to achieve. In this course, we explore the concepts of equality, diversity and inclusion, the importance of belonging in the workplace and how we can enhance ways of working to engage and retain a broad spectrum of individuals.

 

What we cover:

  • Understanding the key concepts of EDI
  • The difference between equity and equality
  • The benefits of an inclusive culture
  • Dominant and non-dominant groups within your organisational context
  • Exploring the needs of different teams
  • Creating an environment in which people can check and modify behaviours
  • Everyday actions to enhance inclusion

 

Duration: Half day – 3 hours

Training method: Via Zoom or onsite as preferred

Delegates: 10 to 12